Data retention and deletion
Different information needs different retention decisions.
Our business information
Enquiries and support correspondence are kept while necessary to answer the request, manage an ongoing relationship or resolve an outstanding issue. Account records support authorised access and necessary business administration. We assess whether further retention is justified by a legal obligation or actual claim, and restrict such records appropriately.
Venue information
The venue determines retention for its staff, checks, training, incidents and accidents, taking account of the purpose and relevant requirements. Leaving employment does not automatically remove necessary historic records, but should prompt an access and profile review. Evidence should follow the purpose of its associated record.
Demonstrations and exit
Demonstration operational content must be fictional. Account and correspondence details associated with demo users remain covered by the Privacy notice. Before real venue processing, the agreement must specify data return, live-system deletion and any residual backup periods. The agreed arrangements will explain those periods.
Requests and justified holds
Contact hello@ventuhi.com about VenTuhi’s own records or to help identify the appropriate venue contact. A justified legal hold may limit deletion of particular records; it is not permission to retain everything indefinitely. Browser-storage removal does not delete server-side records.